London Laundry Club - Privacy & Cookie Policy

 

Last updated: 25 November 2025

 

London Laundry Club (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, store, and protect your information when you interact with our website, services, or communications.

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Who we are

 

Company name: London Laundry Club

Registered address: 16 North Pole Rd. North Kensington. W10 6QL.

Email: info@londonlaundryclub.com

 

We act as the data controller of your personal data. For any questions about your data or to exercise your rights, please contact us at the email above. 

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 Information we collect

 

We may collect and process the following personal data:

 

• Identity and contact information: name, email, phone number, postal address.

• Service information: bookings, orders, memberships, and preferences.

• Payment information: card or transaction details, securely processed via Square. We do not store full card numbers on our servers.

• Technical and usage information: IP address, browser, device, cookie identifiers, pages visited.

• Communications: correspondence via forms, email, or chat.

 

We collect this information either directly from you or automatically via cookies and website analytics.

 

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How we use your personal data

 

We use your personal data to:

 

Provide and manage our services, bookings, and memberships.

Process payments securely via Square.

Communicate service updates, confirmations, or information related to your account.

Send marketing communications where you have given consent.

Analyse and improve our website and services, monitor performance, and prevent fraud.

Comply with legal and regulatory obligations, and protect our legitimate interests.

 

Our processing is based on lawful grounds such as contract performance, consent, and legitimate interests.

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Third-party service providers

 

We work with trusted third-party providers to deliver our services. They process personal data only on our instructions and under contractual obligations:

 

CleanCloud – customer account management, order processing, and secure storage.

Meta Platforms, Inc. – advertising and analytics via Meta Pixel, only activated after user consent.

Square – secure payment processing.

Wix – website hosting, infrastructure, and analytics.

 

We do not share your data with third parties for their own marketing purposes. A full list of current processors is available upon request.

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Cookies and tracking technologies

 

Our website uses cookies to enhance functionality, improve performance, and provide analytics. Non-essential cookies, such as advertising and analytics cookies, are only activated after you provide consent through our cookie banner.

 

Essential cookies: necessary for core website functions, e.g., login, forms.

Analytics cookies: monitor site usage and improve performance.

Advertising cookies: such as Meta Pixel, for personalised marketing and ad performance.

 

You can manage or disable cookies via your browser, though some features may be affected.

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Data retention

 

We retain your personal data only as long as necessary:

 

Orders and bookings: for the duration of the relationship, plus any period required by law for accounting or tax purposes.

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Membership records: while active, plus a reasonable period for administrative purposes.

Marketing consents: until withdrawn.

 

After this period, your data will be securely deleted or anonymised.

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International transfers

 

Some of our service providers may transfer data outside the UK/EEA. Where transfers occur, appropriate safeguards (such as Standard Contractual Clauses) are in place to ensure your data remains protected.

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Your rights

 

Under UK data protection law, you have the right to:

 

• Access your personal data.

• Correct inaccuracies.

• Request deletion where appropriate.

• Restrict or object to processing.

• Withdraw consent for marketing or non-essential cookies.

• Request data portability where applicable.

 

To exercise your rights, contact us at info@londonlaundryclub.com

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Security

 

We implement appropriate technical and organisational measures to safeguard your personal data. Our third-party providers are contractually required to maintain strong security standards. While we take every reasonable precaution, no system is completely secure. Please contact us immediately if you suspect any breach.

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Changes to this policy

 

We may update this Privacy & Cookie Policy periodically. The “Last updated” date will reflect significant changes. We encourage you to review this policy regularly.

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Contact

 

For questions or concerns about this policy, or to exercise your rights:

 

Email: info@londonlaundryclub.com

 

Address: 16 North Pole Rd. North kensington. W10 6QL.